Best Practices in Conflict Resolution and Adaptability

Why Attend

Conflict is an inevitable part of the business. In situations where people have different goals and needs, conflicts arise, clashes take place and often, as a result, intense personal animosity will result.

However, conflict is not necessarily bad. If resolved effectively, conflict can eliminate many otherwise hidden problems.

If a conflict is not managed well, it might escalate and lead to non-productive results. But if managed effectively, it can lead to quality and beneficial outcomes. That is why learning to manage conflict is an integral and imperative requirement for a productive organizational culture.

In this course, you will see that while not all conflicts can be resolved, learning to manage them decreases the odds of non-productive escalation.

Learning to manage conflict involves skills related to conflict resolution, an awareness of conflict modes, conflict communication skills and the establishment of a structure for the management of conflict in your environment.

Moreover, in this course, you will also learn to appreciate the importance of adapting to any type of organizational change and to lead and manage such change by managing the factors creating the resistance to change.

Course Methodology

The course uses a mix of interactive techniques such as change readiness assessments, team exercises, case studies, individual exercises, as well as role-plays (rehearsed and impromptu), videos and group feedback.

Course Objectives

By the end of the course, participants will be able to:

Target Audience

This course is designed for business professionals who want to expand their conflict resolution skills, understand their own emotions and behaviors, and find productive ways to manage conflict with influence, even when authority is lacking.

Target Competencies

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Location:

South Africa

Training Dates:

Each course starts every Monday of each week. Please book your training on a date that is a Monday.

Course Duration:

Unit Standard:

NQF Level:

Number of Credits:

Course Fees

Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.

How to Apply:

To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.za

NB:

When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.

Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.

Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.

Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.

Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.

In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.

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Course Outline