Why Attend
This course has been designed to prepare individuals to perform assessments of their organizations based on the EFQM Excellence Model and RADAR assessment methodology. This course helps create the internal capability and skills required for running a self-assessment program in an organization using different types of tools and techniques. During the course, participants practice using a number of tools, from simple self-assessment to a full award simulation. During the full award simulation, participants are introduced to interviewing techniques to obtain the required information and achieve desired results. Participants are also trained to provide constructive feedback reporting based on the assessment outcome. After the course, participants will be able to decide which tools are best suited to support their organizations and how they can immediately begin implementation.
Course Methodology
To maximize the effectiveness of the training program and increase participants’ return on training investment, the trainer relies on several training and facilitation methods to deliver the course in addition to formal explanations; these include group assessments, scenario discussions, role-playing and practical tools including Business Value Matrix. Business Value Matrix is a tool used to prioritize improvement activities based on pre-defined criteria and a matrix that is thoroughly explained along with the other official EFQM course materials.
Course Objectives
By the end of the course, participants will be able to:
- Describe EFQM’s fundamental concepts, Excellence Model and RADAR assessment methodology
- Apply various self-assessment techniques based on the EFQM Excellence Model
- Practice these tools and decide which are most suitable for their organization
- Apply interviewing and assessment techniques
- Write constructive feedback reports
- Apply RADAR effectively to produce value-adding performance analyses
Target Audience
The Internal Assessor Training is open to anyone who has a deep interest in the EFQM Excellence Model and the assessment process. This includes, but is not limited to, Strategy Managers, Excellence and Quality Managers, Human Resources and Development Managers and Excellence and Quality champions.
Target Competencies
- Analyzing data
- Team organization and management
- Time management
- Interviewing skills
- Writing and presentation skills
- Providing constructive feedback
Location:
South AfricaTraining Dates:
Each course starts every Monday of each week. Please book your training on a date that is a Monday.Course Duration:
Unit Standard:
NQF Level:
Number of Credits:
Course Fees
Note: Please fill in the online application form on the left or bottom if this page to receive a quotation with detailed pricing from AATICD.How to Apply:
To Apply Simply Fill in the Online Enquiries / Applications form on the Right Sidebar or Bottom of this website https://www.aaticd.co.zaNB:
When filling the online application form; please take note of your desired Training Month, Duration in Weeks and Training Session. This will give us the exact dates you will be attending your classes.Also note that Tuition Fees must be paid upfront on or before training start date. This is to ensure that all resources are made availabe for you before you start. You will not be allowed into training if fees are not paid and verified.
Also note that Tuition Fees Cancellations must be made 14 business working days before the starting date of training. This will allow us to do a 50% refund of the total amount paid. If cancellations are made thereafter note that no refund will be made to delegates.
Tuition Fees include teas and lunch as well as either a laptop or tablet which a delegate will take home free of charge.
Tuition Fee DOES NOT include Accommodation, Dinners and other Extra Curricular Activities or Incidentals. Delegates are expected to fund this on their own. AATICD will not be held accountable for any incidents to delegates.
In-House Trainings are also available for 3 or more delegates for any duration. Please consult with our Administration for such In-House training bookings.
Course Outline
- The EFQM Excellence Model
- EFQM Excellence Model elements
- The fundamental concepts of excellence
- The EFQM Excellence Model criteria
- Structure of results criteria
- Structure of enablers criteria
- The RADAR concept
- Assessing using the model: fundamental concepts
- Key information and strategic themes
- EFQM management document structure
- Key information – overview
- Strategic themes
- Examples of strategic themes
- Empowering people
- STIBL’s journey towards excellence
- Applying the RADAR to enablers
- RADAR – enablers
- RADAR – approach
- RADAR – deployment
- RADAR – assessment, and refinement
- RADAR questions to enablers
- Applying RADAR to results
- RADAR results
- RADAR – relevance and usability
- RADAR – performance
- RADAR questions for results
- Assessing using the EFQM Excellence Model
- What is the EFQM Excellence Matrix
- Explore EFQM Excellence Matrix
- Scoring enablers with the Matrix
- Scoring the results with the Matrix
- Examples of scoring (1 enabler & 1 result)
- Reflection and lessons learned
- Workshop approach
- Site visit simulation
- Purpose of site visit simulation
- Example of site visit plan
- Planning the details
- Good interview practices
- The impact of RADAR on interviews
- RADAR assessment & management tool – enablers
- RADAR assessment & management tool – results
- Writing feedback statements
- Preparing detailed feedback
- Feedback statements – enablers
- Poorly worded strength statements
- Well worded strength statements
- Poorly worded areas for improvement statements
- Well worded areas for improvement statements
- Feedback statements – results
- Poorly worded strength statements
- Well worded strength statements
- Poorly worded areas for improvement statements
- Well-worded areas for improvement statements
- Scoring using RADAR
- The consensus and scoring process
- Feedback – scoring grids
- Scoring at criterion part level
- Scoring enablers
- Scoring results
- Scoring examples
- Feedback reports
- Content of typical feedback report
- Feedback against criteria
- Building management summary
- Tips on good feedback report
- Applying the learning in your organization
- Self-assessment options
- Internal assessment Process
- Running the assessment approach